CSR Caravan Service & Repairs
Privacy Policy

Privacy

CSR Caravan Service and Repairs believe strongly in customer support and providing a personalised high level of service.

If you are an existing customer who wishes to discuss any areas of repairs or have any concerns about our services than please contact us.

We provide the following ways to get in touch including a land line and direct mobile.

General Enquiry Form, or Email.

Our aim is to respond to any communication within 24 hours.
Our office opening hours are 8.00am to 8.00pm Monday to Sunday.

Privacy

Privacy Policy
Introduction

The following informs all Customers of how CSR Caravan Service and Repairs uses and protects all details that you provide us with when you use this website.
Please read the statement below carefully; by accessing the website you show that you understand its nature and adhere to the statement.

We will always ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using CSR Caravan Service and Repairs, you can be assured that it will only be used in accordance with this privacy statement.

Now and again our privacy policy may change with recent updates. Please check this page when possible to make sure you are happy with its contents.

This policy is effective from 1 April 2020.

This Privacy Policy applies only to the actions of CSR Caravan Service and Repairs and users with respect to this website. It does not extent to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

1: When you contact us to make an enquiry, we will ask you for your name, address, postcode, phone number(s) and email address. Should you choose to contact us using the contact form on our website Contact page or an email link on any one of the pages or pop ups on the CSR Caravan Service and Repairs website, none of the data that you supply will be stored by this website or passed to / be processed by any third party data processors unless specifically referenced in this privacy policy. The data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. Our forms are protected by Google reCAPTCHA. ReCAPTCHA API works by collecting hardware and software information, such as device and application data, and sending these data to Google for analysis. The information collected in connection with your use of the service will be used for improving reCAPTCHA and for general security purposes. It will not be used for personalised advertising by Google. The email content is then decrypted by our local computers and devices. We may use your information to process orders that you have submitted to carry out our obligations arising from any contracts entered into by you and us, seek your views or comments on the services we provide, notify you of any changes to our services, send you communications which you have requested and that may be of interest of you.

2: CSR Caravan Service and Repairs is committed to protecting your privacy and maintaining the security of any personal data received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal data we collect and how we may use it.

3: We will retain your personal data for a length of time dependant on the nature of our relationship with you, as follows: For enquiries regarding repairs or servicing we will hold your personal data for 30 days. Once you become a customer of CSR Caravan Service and Repairs by making a purchase, booking an appointment, service or repair, we will retain your personal data for as long as you are an active customer.

4: We will only ever share personal data that we collect from you with the following third parties and only for the purpose(s) described: Our staff and mechanics so they are able to conduct repairs or services with you. This website may from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of these website. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

5: We follow strict security procedures in the storage and disclosure of personal data which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive data about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by emailing us at csrcaravanserviceandrepairs@gmail.com

6: We use a technology called “cookies” as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings.

7: We do not transfer any data to any organisation unless they operate to the standards required under the GDPR regulations.

8: If you have any questions about our privacy policy, please contact us via email: csrcaravanserviceandrepairs@gmail.com

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